Q. Do you guarantee work undertaken to my vehicle?
A. Yes, all paintwork is guaranteed for six years and all new parts carry a 12 month warranty.
Q. My vehicle manufacturer dealer says I must have accident repairs undertaken by a dealer Bodyshop or my warranty will be invalidated. Is this true?
A. No. All products, processes, procedures and techniques used are recognised accepted and supported by vehicle manufacturers and we can undertake work to any make of vehicle and give the same guarantees as detailed above. We are also recognised directly by vehicle manufacturers.
Q. Do you provide courtesy cars when mine is being repaired?
A. Yes, we have a range of cars available for you to use including a Skoda, Nissan, Rover 3, Fiat 500, Honda Jazz + a small commercial van. so we will always be able to help you keep mobile.
Q. Can I choose when I have my car collected and delivered?
A. We will endeavour to indicate morning, lunch or afternoon collections and deliveries which will be agreed with you in advance although we respectfully ask that you make yourself available for the whole of the agreed day.
Q. Will you carry out any other work I want?
A. Yes. It is cost effective to have additional work carried out at the same time as another repair. And with our advanced "smart repair" system dents, chips and scuffs can be repaired at a fraction of the usual price.
Q. Will you MOT my car?
A. We may be able to organize this for you, however you will be liable for all costs incurred plus an administration fee.
Q. What can cause delays to the estimated completion date?
A. Manufacturers parts may not be available or subject to back order; We may be waiting for an insurance engineer to inspect the vehicle; Additional parts may be identified during the course of repairs affecting the original estimated completion date.
Q. Will genuine manufacturer parts be used when replacements are required?
A. We will fit genuine manufacturer parts as standard; if however a customer wants us to fit cheaper parts or we think it will help you by using alternative parts we will talk to you and agree the most effective method to get what you want for your car.